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Returns & Refunds Policy

About Glam Global UK

Glam Global LTD is a genuine business registered in England under Glam Global (Company No: 15456055). Our returns center is located at:

Unit 179 3 Edgar Buildings, George Street 
Bath, Somerset, BA1 2FJ

30-Day Money Back Guarantee We offer refunds and returns within 30 days of delivery. Items must be in original condition with tags still attached. Please email customer service at info@glamglobal.co.uk for return requests and queries.

Return Shipping & Fees You will be responsible for return shipping fees. We refund to original payment method within 5-10 business days upon receiving and inspecting the return at our UK facility. Original outbound shipping fees are non-refundable.

Taxes & Duties For international returns, local taxes/duties paid direct to customs are non-refundable through us. Please contact your customs office regarding refunds on any collected taxes/duties.

Exchanges We currently do not offer exchanges. You can return items for a refund and place a new order if needed.

Authentication Glam Global UK sells authentic products exclusively through our website glamglobal.co.uk. Contact us immediately if you ever have doubts so we can clarify legitimacy questions.

Fraud Prevention Policy

Glam Global UK takes product authenticity and fraud prevention in our returns process very seriously. We use the following protocols to protect our business and customers:

Order Verification

  • Confirming legitimate business records, addresses and account ownership associated with each order

Product Serialization

  • Proprietary batch coding to confirm authenticity of returned items

Staff Training

  • Ongoing education for warehouse team on detecting potential return fraud patterns

CCTV Monitoring

  • Video surveillance of facility access points to identify suspicious activities

Restrictions

  • Banning future purchases after repeated fraudulent returns linked to account

Law Enforcement Reporting

  • Working with local authorities in investigating and prosecuting return fraud